Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, request a quote, or communicate with us. The categories of personal information we collect include:

• Identifiers: Name, email address, phone number
• Commercial information: Company name, facility details, service requirements
• Account information: Login credentials for the Client Portal (created by our administrative team on your behalf)
• Communications: Messages and correspondence sent through our platform
• Photos: Maintenance item photographs uploaded through the Client Portal

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our janitorial and maintenance services
• Operate the Client Portal and manage your account
• Respond to quote requests and communicate about services
• Document maintenance needs and track service history
• Send service-related communications (scheduling updates, maintenance approvals)

3. Third-Party Service Providers

We share your information with the following categories of service providers who assist us in operating our business:

• Google Firebase: Authentication, database, and file storage services for the Client Portal
• Vercel: Website hosting and content delivery

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access. Client Portal accounts are protected by secure authentication, and all data is transmitted over encrypted connections (HTTPS). Access to client data is restricted based on user roles (administrator, technician, or customer).

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Quote request data is retained for up to 24 months. If you wish to have your data deleted, please contact us using the information below.

6. Your Rights Under California Law (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request that we disclose what personal information we have collected about you, the sources, the purposes, and the third parties with whom we share it.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Opt-Out: We do not sell your personal information. If this ever changes, we will provide a clear opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at the email address below. We will respond to verifiable consumer requests within 45 days.

7. Cookies

Our website uses essential cookies to maintain login sessions and remember your preferences. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at John@rootedcommercialsolutions.com.